So from the title you probably wouldn’t have guessed that this post is actually about prompt service from a cell phone company. Since my cell phone died and our contract was up, we did some shopping around and found that we can get a better deal by canceling our current plan which is under my name and having Jenny sign up for a new plan. If we would go with a different carrier we could keep our current numbers but I think we’ll go back to ATT (formerly Cingular (formerly ATT Wireless)) because they have the phones we want and we can get them for free with a new contract. As a bonus, the plan is cheaper than what we currently have. When I called to cancel our service I used Jenny’s cell phone so that I wouldn’t have to type in any numbers and I was curious how long it would take before it would really stop working. After waiting on hold for 10 minutes, I got an operator who asked what I was calling about and then quickly and promptly filled the request. The last I heard from her was "Okay sir, I’ve canceled your service. Is there anything else I can… (silence)". I couldn’t help but find it a little ironic that it takes forever to get something fixed, like for my corporate discount to show up on our bill, but before I can say thank you they can shut down my service.