The following is an actual email exchange. Names have been changed to protect the innocent.

From: John Doe
To: Fixx Line
cc: Jane Doe
Subject: 15 Pass Van odor !

Thanks !

John Doe
Facilities Manager

From: Jane Doe
To: Chris
Cc: Fixx Line
Date: 03/10/2009 01:35 PM
Subject: Fw: 15 Pass Van odor !

Hi Chris,
We are trying to solve a mystery and are hoping you can help us since you were the last person we show using the large van.  There is a horrible smell in the van and wondered if you might know what the smell could be coming from?  Did anything get spilled maybe?  Just need to know so we can better determine how to get the smell out.

Thanks for your help!

Jane Doe
Facilities Department

From: Chris
To: Jane Doe
Date: 03/10/2009 02:18 PM
Subject: Re: Fw: 15 Pass Van odor !

We had an NI team do a running relay this past weekend, which is what we used the van for.  We covered all of the seats with towels and had somebody who wasn’t with us do a “smell test” after we were back, but clearly this wasn’t effective.
I’ll be more than happy to come in tonight and clean the seats thoroughly (this is most likely where the problem would be).  Let me know if this works for you.

Sorry for the inconvenience,

Chris

From: Jane Doe
To: Chris
Date: 03/10/2009 03:17 PM
Subject: Re: Fw: 15 Pass Van odor !

I appreciate that…but it is okay.  After reading your email below I think all we need to do is just air it out and spray some Febreeze or Odo Ban. We just wanted to make sure food or liquid hadn’t been spilt which would entail taking it to be professionally cleaned.  All is good and I appreciate you responding, was a huge help!

Thanks!
Jane Doe
Facilities Department